Who we are

Makita dealer

Professionalism in the power tool sector requires skill, experience, and consistent dedication. ICIAM is a leading Italian specialist sales and service center. Its history began over twenty years ago, with the goal of providing comprehensive solutions for professionals and DIY enthusiasts.

The ICIAM team includes certified technicians , sales experts and specialized consultants, each with specific skills in different operating sectors.

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The Rogolo (Sondrio) headquarters houses both a showroom and a service center, creating an environment where the purchasing experience and technical support are seamlessly integrated. Certification as an authorized service center for an industry-leading brand like Makita guarantees repairs and maintenance according to the manufacturer's official standards. Our technical staff regularly attends refresher courses to maintain their skills in line with the latest technological developments.

Assistenza

Our approach is based on personalized consulting , understanding each client's specific needs to propose truly effective solutions. Our flexible company structure allows us to treat both small hobbyists and large businesses with complex needs with equal care.

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A well-stocked spare parts warehouse ensures rapid repair and maintenance turnaround times , minimizing downtime. Our 24/7 e-commerce platform extends service availability beyond physical opening hours.

The company philosophy emphasizes transparency in business relationships, with clear pricing and comprehensive product information. Post-sales support goes beyond the warranty, but accompanies customers throughout the entire life of the purchased instruments.

Sustainability is a fundamental value, with attention to the durability and repairability of the products offered.